Step 1: Initial Call & Discussion
When you make the initial call we will have a brief discussion about your thoughts, concerns, requirements and expectations. We will discuss what we can offer you and maybe give you some options to consider and possibly an 'indicative' price.

Step 2: Proposal
As a result of Step 1: we will follow it up with either a brief outline covering what was discussed in either an email or a further telephone call. If you then wish to proceed further we will develop a full Proposal for the project.

Step 3: Requirements
Once the Proposal has been accepted, then a more detailed requirements gathering exercise will be undertaken and a project manager will be assigned for the duration of the project.

Step 4: Design
An initial design will be produced for you to review and accept. Once accepted the design will be formalised and subject to 'change control'. The designer will also begin to work with the Developer to start putting the deliverable (eg a 'website') together.

Step 5: Develop & Code
This is where the deliverable will start to take shape. The output from this stage will be a fully functional deliverable.

Step 6: Test
This stage is to ensure that the  functionality and performance is as expected. From this stage we will have a fully 'signed-off' version of the deliverable.

Step 7: Deploy
Now that the deliverable has been tested we can begin the deployment stage. This will also include any user education as well as the implementation of the deliverable into a production environment.

Step 8: Support
Once the deliverable is in production it is now considered 'Business as Usual' and if requested we will provide support which will be renewable on an annual basis.